Public Mistrust in the Digitalisation of Health Records

Judith attended the 2018 OECD Forum in Paris. She is currently studying a Bachelor of Laws (Honours) and Bachelor of Business at the Queensland University of Technology and works part time as a Law Clerk.


The digital economy contributes to the global economic growth and advances human wellbeing. Alongside these benefits, however, come increasing risks that impact vulnerable environments across both the public and private sector. These risks include security threats, theft, and illegal activity, but potentially the most concerning is the risk of an increased lack of trust in governments and institutions. How can the Australian government address this risk and instead utilise digital transformation to regenerate trust in its systems, in particular in e-healthcare?

This paper outlines how the Australian government can re-evaluate their current digital strategies and policies to bolster consumer trust towards Electronic Medical Records (EMR), in an age of digital security risk.  After reviewing existing practices and policy, this paper will provide recommendations to increase engagement between the Australian Government and patients, in order to achieve a fully digitalised and integrated electronic Medical Records (‘ieMR’). Additionally, this paper will explore how the Australian government can employ digital initiatives to cultivate a level of trust within EMR to help facilitate its advancement.

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